Privacy Policy

Effective: March 2026

Our Commitment to Privacy

At Utility Market UK Ltd (“Utility Market UK”, “we”, “us”, “our”), we are committed to protecting your personal data and respecting your privacy rights.

This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

Who We Are

Utility Market UK Ltd
Company Number: [Insert Company Number]
Registered Office: Cedar House, Hazell Drive, Newport, NP10 8FY
Email: hello@utilitymarketuk.com

For the purposes of data protection law, Utility Market UK Ltd is the Data Controller of your personal data.

What Personal Data We Collect

Personal data means any information that identifies or could identify you.

We may collect:

Full name
Address and postcode
Email address
Phone number
Date of birth or age
Employment or occupation details
Account and transaction details
Utility usage information (energy, broadband, etc.)
Communication records (calls, emails, live chats)
Information submitted via website forms

Special Category Data (Health Insurance Comparisons)

If you request private health insurance comparisons, we may collect special category data, including:

Current health insurance details
Medical or health-related information relevant to coverage
Pre-existing conditions (where necessary)
Family status (single, couple, family)

We only collect this information:

With your explicit consent, and
When necessary to provide tailored health insurance comparison services.

How We Collect Your Data

We collect personal data through:

Website forms and online comparison tools
Phone conversations and recorded calls
Emails and live chats
Cookies and website analytics tools
Authorised third parties (with your consent)
Publicly available sources where appropriate

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – when you opt in to receive marketing or provide health information
Contract – to provide quotes, comparisons, and switching services
Legal obligation – to comply with regulatory requirements
Legitimate interests – to improve services, prevent fraud, and maintain security

Why We Use Your Personal Data

We use your information to:

Compare and recommend suitable energy, broadband, and insurance products
Provide personalised quotes and switching services
Deliver customer support
Conduct compliance, fraud prevention, and quality monitoring
Meet regulatory obligations
Improve our website functionality and services
Send marketing communications (where permitted)

Marketing Communications

If you have opted in, we may contact you via email, SMS, telephone, or post.

You may withdraw consent at any time by clicking the unsubscribe link in emails, contacting us directly, or updating your communication preferences.

If You Do Not Provide Information

If you choose not to provide required information, we may be unable to offer accurate product comparisons, provide switching services, or respond fully to your enquiry.

Sharing Your Personal Data

We may share your information with energy suppliers, broadband providers, insurance providers (with your consent), comparison platforms, IT service providers, regulatory authorities, and professional advisers.

We do not sell your personal data to third parties.

International Data Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including UK International Data Transfer Agreements (IDTA), adequacy regulations, or approved standard contractual clauses.

Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. After this period, data is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the right to access your personal data, request correction, request erasure (“right to be forgotten”), restrict processing, object to processing, request data portability, withdraw consent at any time, and lodge a complaint with the UK Information Commissioner’s Office (ICO).

You can contact the ICO at: https://ico.org.uk

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including secure servers, encryption, access controls, staff confidentiality training, and regular security reviews. While we take strong precautions, no online transmission can be guaranteed 100% secure.

Cookies and Website Analytics

We use cookies to improve website functionality, analyse traffic, and enhance your browsing experience. You can manage or disable cookies through your browser settings. For full details, please see our Cookie Policy.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

Contact Us

Data Protection Officer / Privacy Contact
Utility Market UK Ltd: Cedar House, Hazell Drive, Newport, NP10 8FY
Email: hello@utilitymarketuk.com

Complaints

If you have concerns about how we handle your personal data, please contact us directly and we will respond within 30 days. If you remain dissatisfied, you may contact the UK Information Commissioner’s Office (ICO).

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

Last Updated: March 2026